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F.A.Q

We recommended you to use the login feature to place the order.

Yes we do have some specials promo code you can like and follow on our Facebook page for exciting deals

For limited time we are giving you a free shipping. Have fun shopping no need to worry about shipping cost.

Our Plush pillow is made with 100% Polyester fillings and are extremely fluffy and soft, and are recommended for stomach sleepers and all kinds of sleepers.

Down and Down Alternative pillows are made to be very similar products however Down pillows are made of natural fibers (duck down) and the Down Alternative products are made from synthetic fibers (high grade microfibers). Aside from being slightly more affordable than a natural down, Down Alternative products are preferred by people with allergies or those adverse to products made from animals. Although the fibers are different, the Polyester fill in our Down Alternative products was engineered to mimic the warmth and texture of natural down.

We recommend washing our pillows as seldomly as possible so as to not disturb the texture and fluffiness of the down fibers. If possible use a tennis ball in the dryer, the tennis ball will hit the pillow fluffing up the filling and makes it softer.

We do accept all Visa, Master Amex and PayPal payments

Not to worry -- all of our items and packing slips do not include any pricing. Even better, all of our Pillows and towels come pre-bundled in a beautiful packing that is perfect for gifting!

If you return your entire order, you'll need to include the gift along with your return. Otherwise, you'll receive a refund for the order minus the retail value of the gift you received.

Head over to our returns page and submit a request form. A Customer Experience Specialist will get back to you in 1-2 business days. Or you can email us at info@sapphirehomecollections.com we will be more than happy to help you with returns but please note that we are not able to process returns or exchanges for items listed as Final Sale.

Exchanges for different colors or sizes are quick and easy. We will gladly accept exchanges within 30 days of purchase, and return shipping is always on us for domestic orders. Simply head over to here and fill out a request. As soon as we receive your items, we'll ship out your new ones!

We stand behind the quality of our products and are confident you will love the feel of your new bedding.

If you are unhappy with your items for any reason, we are happy to accept returns within 30 days of purchase. Returns of unwashed and unused merchandise are refunded in the original method of payment. Please note that we are not able to process returns or exchanges for items listed as Final Sale. We will honor exchanges beyond 30 days for manufacturer defects and product breakdowns only.

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